In the midst of digital transformation, customer experience and customer loyalty are of paramount importance. Seamless interactions, personalized services and responsive support are critical to driving customer loyalty and satisfaction. A positive experience leaves a lasting impression and encourages repeat business and referrals. Conversely, a poor experience can drive customers away, which is exacerbated in the digital world where choice is abundant and switching costs are minimal.
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Our services
- Focus on improving the interaction with your customers across different touchpoints and enabling customized experiences,
- Drive the implementation of user-friendly interfaces, rapid response systems and omnichannel support concepts to further improve the interaction with your customers,
- use innovative solutions in combination with specialized data analytics tools and technologies to track customer interactions and gain insights into customer behavior, preferences and pain points.
Our general approach
Our Customer Experience & Retention services typically begin with a Current State Assessment, where we evaluate your current customer experience measures, gather customer feedback and identify areas for improvement. Following the assessment, we work with you to develop a tailored strategy that focuses on improving key touchpoints along the customer journey, using data analytics, personalization techniques and technology solutions to deliver tangible improvements.
Our experts
Our service platforms and technology partners
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Further information
![Mit Enterprise Content Management (ECM) Beratung Dokumente effizient verwalten Teaserbild Enterprise Content Management (ECM) Beratung](/TTA/Kompetenzen/ECM/17542/image-thumb__17542__MediumTileGrid-item-main-s1-3/Teaser-Enterprise-Content-Management-ECM-Beratung.jpg)
Enterprise Content Management (ECM) & Archiving
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Enterprise Content Management (ECM) & Archiving
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Enterprise Content Management (ECM) & Archiving
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Requirement Engineering
![Mit Fullstack Development kommt das Projekt aus einer Hand Header zu Fullstack Development](/TTA/Kompetenzen/Application%20Development/Fullstack%20Development/7815/image-thumb__7815__MediumTileGrid-item-main-s1-3/header-fullstack-development.jpg)
Fullstack Development
![Mit Managed Services entlasten Unternehmen Ihre IT. Headerbild zu Managed Services](/TTA/Kompetenzen/Managed%20Service/17546/image-thumb__17546__MediumTileGrid-item-main-s1-3/Nav-Managed-Services.jpg)
Managed Services & Support
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Business Intelligence
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Demand Planning, Forecasting and Optimization
![](/TTA/Referenzen/Pfalzwerke/28601/image-thumb__28601__MediumTileGrid-item-main-s1-3/Pfalzwerke%20Aktiengesellschaft%20Logo.png)
Managing sensitive data through digital personnel files
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License analysis and license consulting
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Enterprise Content Management (ECM) & Archiving
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Managed Service: Mailroom
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Application Integration & Process Automation
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License and contract optimization
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Conception of individual Analytics and Big Data solutions
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Application Modernization
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Data Vault Modeling Approach
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Data Governance
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Application Development
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Operationalization of Data Science (MLOps)
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IT Service Management – Optimal support for IT processes
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Demand Management – Clarity on IT needs
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Agile Software Development
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Dashboards & Reports
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FinOps Consulting
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Big Data, Data Lake & Data Warehousing
![Mit Data Integration Service und Consulting Daten in ein einheitliches und einfach abfragbares Schema bringen. Teaserbild zu Data Integration Service und Consulting](/TTA/Kompetenzen/Business%20Intelligence/2%20Data%20Integration/15204/image-thumb__15204__MediumTileGrid-item-main-s1-3/Header-Data-Integration.jpg)
Data Integration, ETL and Data Virtualization
![Microsoft FinOps – Cloud Kostenoptimierung Headerbild zu Microsoft FinOps](/TTA/Kompetenzen/FinOps/Microsoft/20645/image-thumb__20645__MediumTileGrid-item-main-s1-3/Header-finops-microsoft.jpg)
FinOps Microsoft - Microsoft Cloud Cost Optimization
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Database technologies
![Beim Software Asset Management (SAM) werden Software- und Hardware-Assets strategisch verwaltet, kontrolliert und geschützt. Teaserbild zu Software Asset Management (SAM)](/TTA/Kompetenzen/Performance%20Strategy/SAM/7821/image-thumb__7821__MediumTileGrid-item-main-s1-3/Software-Asset-Management-SAM-Teaser.jpg)
Reduce your costs with Software Asset Management (SAM)!
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Data Science, Artificial Intelligence and Machine Learning
![IT Controlling zur Ermittlung und Verrechnung von IT Kosten Headerbild IT Controlling](/TTA/Kompetenzen/Performance%20Strategy/7%20Controlling/18828/image-thumb__18828__MediumTileGrid-item-main-s1-3/Header-IT-Controlling.jpg)
IT Controlling – Determination and allocation of IT costs
![Mit IT Asset Management Kosten und Risiken nachhaltig senken Headerbild IT Asset Management](/TTA/Kompetenzen/Performance%20Strategy/6%20Asset%20Management/18826/image-thumb__18826__MediumTileGrid-item-main-s1-3/Header-IT-Asset-Management.png)
IT Asset Management – Reducing Costs and Risks Sustainably
![Mit Enterprise Architecture Management Consulting Business und IT synchronisieren Enterprise Architecture Management Consulting Header](/TTA/Kompetenzen/Performance%20Strategy/2%20Enterprise%20Architecture/18811/image-thumb__18811__MediumTileGrid-item-main-s1-3/enterprise-architecture-management-consulting-teaser.jpg)
Enterprise Architecture – Synchronising Business and IT
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Enterprise Service Management
![IT-Strategie Beratung für ein klares Zielbild und den Weg dahin Teaserbild zu IT-Strategie Beratung](/TTA/Kompetenzen/Performance%20Strategy/1%20IT%20Strategy/18808/image-thumb__18808__MediumTileGrid-item-main-s1-3/it-strategie-beratung-teaser.jpg)
IT strategy – A clear goal and the way to achieve it
![IT-Security zum Schutz vor Cyberangriffen Headerbild IT Security](/TTA/Kompetenzen/Performance%20Strategy/8%20Security/18829/image-thumb__18829__MediumTileGrid-item-main-s1-3/Header-IT-Security.jpg)
IT security – protection against cyber attacks
![Mit IT Vendor Management T-Anbieter richtig auswählen und managen IT Vendor Management Teaserbild](/TTA/Kompetenzen/Performance%20Strategy/4%20Sourcing%20%26%20Vendor/18796/image-thumb__18796__MediumTileGrid-item-main-s1-3/it-vendor-management-teaser.jpg)
IT Sourcing & Vendor Management – Managing IT Partners
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Semper uses TIMETOACT Vacation Manager as SaaS
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Software, Mobile and Web App Development
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