Companies today are faced with the challenge of making increasingly complex decisions in less time in order to remain competitive and act in a customer-oriented manner. At the same time, they have a wealth of data at their disposal that can potentially provide valuable insights, but is often difficult to analyze and use. Decision automation is an approach that aims to combine human intelligence with machine algorithms to support or automate better and faster decisions.
Our services
We offer our customers a comprehensive service in the field of decision automation, ranging from consulting and design to implementation and operation. We help our clients to understand their business processes and objectives, and to identify and integrate the relevant data sources. Furthermore, we also provide support in selecting and developing suitable methods and technologies, testing and validating the decision models and visualizing and communicating the results. In doing so, we take into account the technical as well as the organizational and legal aspects of decision automation.
Our general approach
In our Decision Automation projects, we typically proceed in four phases:
Analysis
In this phase, we conduct a thorough analysis of the business context, requirements and existing data to define the decision problems to be solved or improved.
Concept
In this phase, we develop the architecture and design of the decision automation solution, which includes both the data-based models and the human interactions. We define the objectives, criteria and indicators for decision quality.
Implementation
In this phase, we implement the decision automation solution with the appropriate tools and platforms based on artificial intelligence, machine learning, business rules, linear and multivariate optimization or other methods. We integrate the solution into the existing IT landscape and ensure a high level of security and reliability.
Operation
During this phase, we monitor and optimize the Decision Automation solution to continuously improve its performance and added value for the company. We also provide training and support for users and stakeholders to increase acceptance and confidence in the solution.
Our experts
Our service platforms and technology partners
Additional information
Enterprise Service Management
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