Enterprise Service Management is an enterprise-wide view of Service Management. It forms a uniform digital interface to make the various processes, services and knowledge of the individual departments accessible to all internal and external stakeholders of a company. By means of a more efficient process design and in compliance with your quality standards, we generate synergy effects.
These three elements help us digitise your know-how. Use the Service Portal, Agile Management and the Knowledge Base completely or implement them separately.
Functions Service Portal:
Functions of Agile Management:
Functions knowledge base:
Digital interface
Our Enterprise Management Service Solution offers you the opportunity to digitally connect all departments in your company. You thus enable all parties involved to access your solutions. Work can be planned together and gain an easy overview of dependencies as well as processes.
Inclusion of all stakeholders
The tool-based solution allows us to involve all stakeholders in different ways. Knowledge can be shared, commented, linked to solutions or documented. Each stakeholder can find the right knowledge at the right time independently. Solutions can be developed independently as well as with others.
Modular customization
The TIMETOACT Enterprise Management Solution uses various programs from Atlassian. This foundation allows us to customize the solution to your existing tools as well as individual requirements and requests. We can map the processes of a wide range of departments with individual approval procedures, dependencies and liabilities.
Self-Service
The solution gives you and your partners and customers new freedom. Allow your customers to find information and solutions on their own. Empower your teams to organize themselves by allowing them to create projects and teams on their own. Automate repetitive tasks and thus relieve your service team.
We offer you everything from a single source. We have a strong network of manufacturers in the Atlassian environment. In addition, we have years of experience in the most diverse toolchains from Office 365, Google Drive, HCL, IBM and other well-known manufacturers. This enables us not only to provide you with templates and building blocks for solutions, but also to create individual solutions with you. Furthermore, we offer you support in areas such as license optimization, migration to data center or Cloud as well as Managed Service/support, consulting, customizing and integration.