Insurers have the challenge of helping people quickly and reliably in the event of a claim. At the same time, they need to keep claims and benefits management costs down to keep insurance premiums affordable.
- From claims creation to approval and execution of settlement, seamless digital processes help in claims management. Data describing the customer context can be automatically captured and analyzed, leading to better, machine-based decision suggestions. Even when different digital channels are integrated, a consistent picture of the claim and the customer situation is maintained.
