Monitoring & Service Assurance

Monitoring and Service Assurance as key components to ensure the reliability and performance of your services.Contact us now

In today's digital world, companies depend on a reliable, efficient and secure IT infrastructure. Monitoring this is crucial to ensure the availability, performance and security of IT services. This is the only way to quickly identify and resolve problems and increase customer satisfaction.

Our services

We support you in the implementation of IT monitoring & service assurance! Our experts offer you many years of consulting experience in the field of IT monitoring & service assurance. The solutions we have implemented range from monitoring small niches to several million connected and monitored devices and services. Our services include the monitoring of IT services, the analysis of performance data, the detection and resolution of problems, the implementation of service level agreements (SLAs) and the continuous improvement of service quality.

Request a non-binding meeting

Our general approach

1. Stocktaking:

We analyze the requirements and needs of our customers in order to develop the right monitoring and service assurance solutions.

2. Proof of concept:

In a proof of concept, we show that the solution found integrates smoothly into the existing IT infrastructure and meets the requirements.

3. Implementation:

We realize the project according to your ideas and implement the necessary solutions.

4. Support:

We support you in operating the solution and are happy to help you adapt it to new requirements.

Our experts

Fleming Lennart Kahn

novaCapta GmbHContact

Dominic Lehr

TIMETOACT GROUPContact

Our service platforms and technology partners

Further information

Contact us now!

We would be happy to advise you in a non-binding conversation and show you the potential and possibilities of Monitoring & Service Assurance. Just leave your contact details and we will get back to you as soon as possible.

TIMETOACT

Referenz

Interactive stock map for Schweizerischen Bundesbahnen

TIMETOACT develops an interactive monitoring map to visualize the central alarm management and service monitoring for the Swiss Federal Railways, in short: SBB.

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Anwendungsmöglichkeiten

Learn how you can integrate Atlassian products into your daily business to make your processes more efficient.

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Demand Management – Clarity on IT needs

We help to determine your effective IT needs, e.g. for workstations with Microsoft Office 365. Save money by only buying what you really need.

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Service

IT Controlling – Determination and allocation of IT costs

We help to make IT controlling processes efficient and effective and to introduce suitable procedures for the internal allocation of IT costs.

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Application Development

Application Development refers to the process of modifying, designing and/or developing one or more applications. Gaps in the software landscape can be closed by tailoring applications individually to the customer.

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Application Modernization

Application Modernization focuses on modernizing existing applications. The key to success in Application Modernization is the strategy and selection of projects.

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Service

IT Sourcing & Vendor Management – Managing IT Partners

We ensure the application of best practice methods for the selection and evaluation of IT vendors and service providers and for cost-optimized supplier management.

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Kompetenz

Application Performance Monitoring Service

Application Performance Monitoring automates the IT monitoring of your applications, detects impending failures in advance and reduces manual activities to a minimum.

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Kompetenz

IT Monitoring & Service Assurance Consulting

Ensure the continuous operation of your IT and enable customers and employees to use IT services and products without problems.

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Kompetenz

Kompetenz

IT & Business Service Monitoring Solutions

With IT service monitoring, you can uniformly monitor the IT-supported services in your company. You have an overview of the current status of the services at all times, quickly identify the cause in the event of disruptions and thus remain able to act.

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Kompetenz

Application Performance Monitoring Service

Application Performance Monitoring automates the IT monitoring of your applications, detects impending failures in advance and reduces manual activities to a minimum.

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Referenz

Central service monitoring at Vodafone

For over 15 years, TIMETOACT has maintained an IT partnership with Vodafone that is second to none.

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Kompetenz

Broadband cable monitoring at Kabel Deutschland

Agile to the goal: TIMETOACT launches a monitoring tool for Vodafone Kabel Deutschland: for more profitability. For more clarity. For satisfied customers.

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Technologie

Jira Service Management from Atlassian

Enable developers, operators, and other teams from different departments to collaborate and improve their service management responsiveness. Respond quickly to incidents, requests, and changes, and provide your customers with an optimized service experience.

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HOCHBAHN Managed Services

A high-performance and transparent IT forms the basis for being able to react quickly to new requirements. The IT specialists of TIMETOACT GROUP take over the managed services for the entire IBM WebSphere platform of Hamburger Hochbahn AG (HOCHBAHN).

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Network Performance Management

With Network Performance Management you can monitor the performance of complex IT landscapes. This enables you to detect capacity bottlenecks, unexpected deviations from normal operation as well as faults at an early stage and to remedy them immediately.

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Kompetenz

Infrastructure Resource Management

Whether on-premise or in the cloud: With modern Infrastructure Resource Management, you provide your applications with the right amount of resources at all times.

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Kompetenz

Infrastructure Resource Management

Whether on-premise or in the cloud: With modern Infrastructure Resource Management, you provide your applications with the right amount of resources at all times.

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Technologie

Technologie

Incident communication management

Statuspage allows you to keep track of the status of individual system-relevant components as well as a history of past incidents. Our self-created solution also allows you to connect various monitoring tools and query them in specific cycles. The component failure automatically generates an e-mail to your ticket system.

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Reference story Media Broadcast: Always on Reception

Together with TIMETOACT, Media Broadcast is digitizing its processes to provide unprecedented transparency and reliability of services.

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Central Capacity Management for Sunrise

Know what's coming: TIMETOACT simplifies and centralizes Sunrise's network capacity management.

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Produkt

Atlassian Fisheye

Atlassian Fischeye ensures that all changes to the source code are easily traceable. Fisheye is especially helpful for source codes with a lot of important information

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Managed service support for central platform stability

To ensure the quality, availability and performance of the platform at all times, TIMETOACT supports N-ERGIE as a managed service partner.

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Enterprise Service Management

Our Enterprise Service Management Solution offers you a way to make Service Management accessible to all participants via an easy-to-use service portal. You can map your processes in this portal according to defined procedures and connect them to other systems. In addition, you relieve the process participants through automation.

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Managed Services & Support

Our Managed Services ensure that applications are operated for you with a holistic understanding of infrastructure, licenses, support, applications and the corresponding expertise. This is done regardless of whether the application is to be operated at a hyperscale such as IBM Cloud, Google, AWS, Azure or onPrem.

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IT Asset Management – Reducing Costs and Risks Sustainably

We help customers to increase the transparency of IT assets in use, identify potential savings for hardware and software, and avoid compliance risks at the same time.

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Blog

Blog

TIMETOACT starts with the implementation of ESG-Suit

Compliance with ESG and sustainability standards is mandatory for companies in order to meet the requirements of the EU's Corporate Sustainability Reporting Directive (CSRD).

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Data Integration, ETL and Data Virtualization

While the term "ETL" (Extract - Transform - Load / or ELT) usually described the classic batch-driven process, today the term "Data Integration" extends to all methods of integration: whether batch, real-time, inside or outside a database, or between any systems.

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IT Service Management – Optimal support for IT processes

IT should be customer and service oriented. We help you implement effective and efficient IT service management

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Enterprise Content Management (ECM) & Archiving

With Enterprise Content Management (ECM), all data, information and documents are stored, archived and managed in a context-related manner on a single platform. ECM systems offer numerous advantages for managing the increasing number of (un)structured electronic documents and data.

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Referenz

Support for IBM software licenses and ILMT for GLS

TIMETOACT not only takes over the support of the ILMT for GLS IT Service GmbH and assists with the compliance of license requirements, but also advises in the future on questions regarding licensing and license acquisition.

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Operationalization of Data Science (MLOps)

Data and Artificial Intelligence (AI) can support almost any business process based on facts. Many companies are in the phase of professional assessment of the algorithms and technical testing of the respective technologies.

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Service

Conception of individual Analytics and Big Data solutions

We determine the best approach to develop an individual solution from the professional, role-specific requirements – suitable for the respective situation!

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Heras: Microsoft cost savings despite price increase

in order to save costs for Microsoft Azure and Microsoft 365, Heras chose the TIMETOACT cost optimization approach for Microsoft.

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Service

Enterprise Content Management (ECM) & Archiving

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Business Intelligence

Business Intelligence (BI) is a technology-driven process for analyzing data and presenting usable information. On this basis, sound decisions can be made.

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Database technologies

Flexible, secure and fast database systems form the stable basis of your daily work. We manage your databases optimally.

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License and contract optimization

Based on the license analysis, we check the feasibility of potential savings from both a technological and commercial point of view.

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Performance Strategy - Holistic approach to optimisation

With a performance strategy, you ensure that existing and newly added IT systems and services bring the expected value contribution, for example in the form of efficiency gains. We help you get the most value out of your IT and actively manage the risks associated with its use.

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Requirement Engineering

Requirement Engineering, also known as Requirements Analysis, is a central component of the Software Development process. In this process, the requirements for the system to be developed are defined using a systematic procedure.

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Enterprise Content Management (ECM) & Archiving

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Reduce your costs with Software Asset Management (SAM)!

Companies find it increasingly difficult to keep track of the software they use. We support you in this!

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Data Science, Artificial Intelligence and Machine Learning

For some time, Data Science has been considered the supreme discipline in the recognition of valuable information in large amounts of data. It promises to extract hidden, valuable information from data of any structure.

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License analysis and license consulting

Only well-founded information can serve as a basis for meaningful decisions or budgeting. Therefore, we are happy to offer you an inventory of your licenses and our experts will also analyze your infrastructure.

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Agile Software Development

A project rarely turns out as it was initially planned. Agility does not only apply to Project Management, but also to methods and processes of Software Development in order to avoid risks and undesirable developments during the process.

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FinOps Microsoft - Microsoft Cloud Cost Optimization

TIMETOACT offers license management and compliance consulting in the Microsoft area, as well as technical consulting (e.g. on the use of Azure Services).

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Data Governance

Data Governance describes all processes that aim to ensure the traceability, quality and protection of data. The need for documentation and traceability increases exponentially as more and more data from different sources is used for decision-making and as a result of the technical possibilities of integration in Data Warehouses or Data Lakes.

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Big Data, Data Lake & Data Warehousing

For the optimal solution – with special consideration of the business requirements – we combine different functionalities.

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Dashboards & Reports

The discipline of Business Intelligence provides the necessary means for accessing data. In addition, various methods have developed that help to transport information to the end user through various technologies.

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