Whether knowledge management, IT or service desk, the topic of service management is becoming increasingly important for customer satisfaction. Not only the IT infrastructure, but also distributed and cross-location internal workflows must function without interruption. This increases the need for a central point of contact that controls all business processes smoothly and provides the best possible support.
In order to develop the full potential of a company, Atlassian combines all requirements of modern service management in a central, ITIL-certified solution: JIRA Service Desk.
Learn more about Atlassian's enterprise-wide service management approach in our live webinar.
Learn more in the webcast
In a webcast Arne Ralf, Atlassian Specialist at the TIMETOACT GROUP, explains in a practical example
- how to unleash the full potential of your teams with a company-wide service desk
- which processes, automation rules and templates are included out-of-the-box as on-board tools.
- how to set up your customized Service Desk in just a few days.
![](/TTA/Events/Webcast%20Expedition%20zum%20IAM/14954/image-thumb__14954__MediumTileGrid-item-main-s1-3/Header-Expedition-IAM.jpg)
Expedition zum Identity Management
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Standardize and optimize project management | Atlassian
![Cloud Migration Headerbild zu Cloud Migration](/TTA/Technologien%20neu/Atlassian/Atlassian%20Cloud/Atlassian%20CLoud%20Migration/18649/image-thumb__18649__MediumTileGrid-item-main-s1-3/Cloud%20Migration.png)
Cloud Migration | Atlassian
![Mit Enterprise Service Desk schneller Einstieg in einen modernen, skalierbaren Service Desk Headerbild zum Enterprise Service Portal](/TTA/Technologien%20neu/Atlassian/Anwendungsgebiete/7412/image-thumb__7412__MediumTileGrid-item-main-s1-3/service_desk.jpg)
Enterprise Service Desk
![](/TTA/Kompetenzen/Academy/28679/image-thumb__28679__MediumTileGrid-item-main-s1-3/Academy-Teaser.png)
Academy
![Mit IT Service Management Beratung Prozesse mit IT optimal unterstützen Teaserbild IT Service Management Beratung](/TTA/Kompetenzen/Performance%20Strategy/5%20ITSM/18795/image-thumb__18795__MediumTileGrid-item-main-s1-3/Teaser-it-service-management.jpg)
IT Service Management – Optimal support for IT processes
![Agile Softwareentwicklung ist eine moderne Form der Arbeitsorganisation Headerbild zu Agile Softwareentwicklung](/TTA/Kompetenzen/Application%20Development/Agile/14436/image-thumb__14436__MediumTileGrid-item-main-s1-3/Header-Agile-Softwareentwicklung.jpg)
Agile Software Development
Jira Service Management from Atlassian
![Bei Application Development bzw. Anwendungsentwicklung wird eine neue Anwendung konzipiert Navigationsbilc zu Application Development](/TTA/Kompetenzen/Application%20Development/17540/image-thumb__17540__MediumTileGrid-item-main-s1-3/Nav-Application-Development.jpg)
Application Development
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Reduce your costs with Software Asset Management (SAM)!
![IT-Strategie Beratung für ein klares Zielbild und den Weg dahin Teaserbild zu IT-Strategie Beratung](/TTA/Kompetenzen/Performance%20Strategy/1%20IT%20Strategy/18808/image-thumb__18808__MediumTileGrid-item-main-s1-3/it-strategie-beratung-teaser.jpg)
IT strategy – A clear goal and the way to achieve it
![](/TTA/Referenzen/HOCHBAHN/7132/image-thumb__7132__MediumTileGrid-item-main-s1-3/hochbahn_hamburg_t.jpg)
Introduction of Jira to Hamburger Hochbahn
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Tempo Customizing and Integration
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License Management – Everything you need to know
![](/_default_upload_bucket/31469/image-thumb__31469__MediumTileGrid-item-main-s1-3/jira_1.png)
Timechanger: Bulk changes to worklogs in Jira Datacenter
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IT & Business Service Monitoring Solutions
![Microsoft FinOps – Cloud Kostenoptimierung Headerbild zu Microsoft FinOps](/TTA/Kompetenzen/FinOps/Microsoft/20645/image-thumb__20645__MediumTileGrid-item-main-s1-3/Header-finops-microsoft.jpg)
FinOps Microsoft - Microsoft Cloud Cost Optimization
Managed service support for central platform stability
![](/TTA/Referenzen/GLS/16218/image-thumb__16218__MediumTileGrid-item-main-s1-3/logo-gls.png)
Support for IBM software licenses and ILMT for GLS
![](/TTA/Referenzen/Funke/28909/image-thumb__28909__MediumTileGrid-item-main-s1-3/200316_FUNKE_Logo_cmyk_red-_1_.png)
Managed service support for optimal license management
![Mit IT Vendor Management T-Anbieter richtig auswählen und managen IT Vendor Management Teaserbild](/TTA/Kompetenzen/Performance%20Strategy/4%20Sourcing%20%26%20Vendor/18796/image-thumb__18796__MediumTileGrid-item-main-s1-3/it-vendor-management-teaser.jpg)
IT Sourcing & Vendor Management – Managing IT Partners
![Überwachung und Visualisierung mit unserem Application Performance Monitoring Service Bannerbild zu Application Performance Monitoring Service](/TTA/Kompetenzen/Monitoring%20und%20Service%20Assurance/24752/image-thumb__24752__MediumTileGrid-item-main-s1-3/Application%20Performance%20Monitoring%20Header.png)
Application Performance Monitoring Service
![IT Controlling zur Ermittlung und Verrechnung von IT Kosten Headerbild IT Controlling](/TTA/Kompetenzen/Performance%20Strategy/7%20Controlling/18828/image-thumb__18828__MediumTileGrid-item-main-s1-3/Header-IT-Controlling.jpg)
IT Controlling – Determination and allocation of IT costs
![Überwachung und Visualisierung mit unserem Application Performance Monitoring Service Bannerbild zu Application Performance Monitoring Service](/TTA/Kompetenzen/Monitoring%20und%20Service%20Assurance/24752/image-thumb__24752__MediumTileGrid-item-main-s1-3/Application%20Performance%20Monitoring%20Header.png)
Application Performance Monitoring Service
![Im Rahmen der Vertrags- und Lizenzoptimierung decken wir Einsparpotenziale und deren Umsetzung auf. Teaserbild zu Lizenz- und Vertragsoptimierung.](/TTA/Kompetenzen/Performance%20Strategy/Lizenzoptimierung/15377/image-thumb__15377__MediumTileGrid-item-main-s1-3/Teaser-Lizenzoptimierung-Vertragsoptimierung.jpg)
License and contract optimization
![Mit Managed Services entlasten Unternehmen Ihre IT. Headerbild zu Managed Services](/TTA/Kompetenzen/Managed%20Service/17546/image-thumb__17546__MediumTileGrid-item-main-s1-3/Nav-Managed-Services.jpg)
Managed Services & Support
![](/TTA/Referenzen/Semper/27954/image-thumb__27954__MediumTileGrid-item-main-s1-3/Semper_Logo_Schrift-Navi.png)
Semper uses TIMETOACT Vacation Manager as SaaS
![Unternehmensweite Betrachtung von Service Management ist mit Enterprise Service Management ganz leicht. Headerbild von Enterprise Service Management](/TTA/Technologien%20neu/Atlassian/Service%20Angebote/Enterprise%20Service%20Management/15075/image-thumb__15075__MediumTileGrid-item-main-s1-3/Header-Enterprise-Service-Management.jpg)
Enterprise Service Management
![](/TTA/Referenzen/Heras/27904/image-thumb__27904__MediumTileGrid-item-main-s1-3/heras-logo-blau.png)
Heras: Microsoft cost savings despite price increase
![Mit Data Integration Service und Consulting Daten in ein einheitliches und einfach abfragbares Schema bringen. Teaserbild zu Data Integration Service und Consulting](/TTA/Kompetenzen/Business%20Intelligence/2%20Data%20Integration/15204/image-thumb__15204__MediumTileGrid-item-main-s1-3/Header-Data-Integration.jpg)
Data Integration, ETL and Data Virtualization
![Mit IT Demand Management gewinnen Sie Klarheit zu Ihrem IT-Bedarf IT Demand Management Teaser](/TTA/Kompetenzen/Performance%20Strategy/3%20Demand%20Management/18797/image-thumb__18797__MediumTileGrid-item-main-s1-3/it-demand-management-teaser.jpg)
Demand Management – Clarity on IT needs
![](/TTA/Technologien%20neu/Mendix/18947/image-thumb__18947__MediumTileGrid-item-main-s1-3/mendix-serviceangebot.jpg)
Our service offer for Mendix
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Enterprise Architecture – Synchronising Business and IT
![Mit Microsoft Azure in die Cloud Headerbild zu Microsoft Azure](/TTA/Technologien%20neu/Microsoft/20089/image-thumb__20089__MediumTileGrid-item-main-s1-3/header-azure.jpg)
Microsoft Azure
Confluence from Atlassian
![Mit Data Governance Consulting stellen Sie Nachvollziehbarkeit, Qualität und Schutz Ihrer Daten sicher. Headerbild zu Data Governance Consulting](/TTA/Kompetenzen/Business%20Intelligence/3%20Governance/15226/image-thumb__15226__MediumTileGrid-item-main-s1-3/Header-Data-Governance-Consulting.jpg)
Data Governance
![](/TTA/Referenzen/Rottendorf/19134/image-thumb__19134__MediumTileGrid-item-main-s1-3/Rottendorf_Pharma_Logo.svg.png)
Automation lays the foundation for smooth archive changeover
![](/TTA/Referenzen/HOCHBAHN/7132/image-thumb__7132__MediumTileGrid-item-main-s1-3/hochbahn_hamburg_t.jpg)
HOCHBAHN Managed Services
![Betreuung des IBM License Metric Tool (ILMT) Headerbild IBM License Metric Tool (ILMT)](/TTA/Technologien%20neu/IBM/ILMT/17155/image-thumb__17155__MediumTileGrid-item-main-s1-3/IBM-License-Metric-Tool-ILMT.jpg)
IBM License Metric Tool (ILMT)
![IBM Cloud Pak for Data als integrierte Lösung für die Implementierung einer vollständigen Analyticsumgebung Headerbild IBM Cloud Pak for Data](/TTA/Technologien%20neu/IBM/Cloud%20Pak/17509/image-thumb__17509__MediumTileGrid-item-main-s1-3/Header-Cloud-Pak-for-Data.jpg)
IBM Cloud Pak for Data
![Mit IT Asset Management Kosten und Risiken nachhaltig senken Headerbild IT Asset Management](/TTA/Kompetenzen/Performance%20Strategy/6%20Asset%20Management/18826/image-thumb__18826__MediumTileGrid-item-main-s1-3/Header-IT-Asset-Management.png)
IT Asset Management – Reducing Costs and Risks Sustainably
![](/TTA/Referenzen/KI.TEST/23128/image-thumb__23128__MediumTileGrid-item-main-s1-3/KI-TEST_Logo_mit_Schriftzug_rechts.png)
Interactive online portal identifies suitable employees
![Bessere Entscheidungen mit IBM Decision Optimization treffen Headerbild zu IBM Decision Optimization](/TTA/Technologien%20neu/IBM/Produkte/4148/image-thumb__4148__MediumTileGrid-item-main-s1-3/Header-IBM-Desicion-Optimization.jpg)
Decision Optimization
![Digitale Planung, Forecasting und Optimierung zur Planung und Analyse von Geschäftsprozessen. Headerbild zu Digitale Planung, Forecasting und Optimierung](/TTA/Kompetenzen/Business%20Intelligence/Digitale%20Planung/9004/image-thumb__9004__MediumTileGrid-item-main-s1-3/header-digitale-planung.jpg)
Demand Planning, Forecasting and Optimization
![Visualisierung gewonnener Daten mit Dashboards und Reports Headerbild zu Dashboards und Reports](/TTA/Kompetenzen/Business%20Intelligence/6%20Dashboards%20und%20Reports/13955/image-thumb__13955__MediumTileGrid-item-main-s1-3/header-dashboards-reports.jpg)
Dashboards & Reports
![](/TTA/Referenzen/RWE/20620/image-thumb__20620__MediumTileGrid-item-main-s1-3/Neues%20RWE_Logo-2019_Blue_sRGB.png)
24/7 support guarantees stable operation of the intranet
![](/GROUP_Share/Logos/Technologie/9355/image-thumb__9355__MediumTileGrid-item-main-s1-3/pimcore.jpg)
Pimcore als Open Source Software Platform
![](/TTA/Kompetenzen/Monitoring%20und%20Service%20Assurance/25380/image-thumb__25380__MediumTileGrid-item-main-s1-3/Monitoring%20und%20Service%20Assurance%20Teaser.jpg)
IT Monitoring & Service Assurance Consulting
![Mit Business Intelligence sind Unternehmensdaten fest im Griff. Navigationsbild zu Business Intelligence](/TTA/Kompetenzen/Business%20Intelligence/17541/image-thumb__17541__MediumTileGrid-item-main-s1-3/Nav-Business-Intelligence.jpg)
Business Intelligence
![Unsere professionelle Lizenzanalyse und Lizenzberatung finden den optimalen Lizenzweg. Headerbild zu Lizenzanalyse und Lizenzberatung.](/TTA/Kompetenzen/Performance%20Strategy/Lizenzanalyse/3667/image-thumb__3667__MediumTileGrid-item-main-s1-3/header-lizenzanalyse.jpg)
License analysis and license consulting
![Analyse und Planung mit IBM Planning Analytics mit Watson Headerbild zu IBM Planning Analytics mit Watson](/TTA/Technologien%20neu/IBM/Produkte/17432/image-thumb__17432__MediumTileGrid-item-main-s1-3/Header-IBM%20Planning%20Analytics%20mit%20Watson.jpg)
IBM Planning Analytics mit Watson
![Mit Fullstack Development kommt das Projekt aus einer Hand Header zu Fullstack Development](/TTA/Kompetenzen/Application%20Development/Fullstack%20Development/7815/image-thumb__7815__MediumTileGrid-item-main-s1-3/header-fullstack-development.jpg)
Fullstack Development
![Sichere Daten mit IBM Spectrum Protect Headerbild zu IBM Spectrum Protect](/TTA/Technologien%20neu/IBM/Produkte/15192/image-thumb__15192__MediumTileGrid-item-main-s1-3/Header%20IBM%20Spectrum%20Protect.jpg)
IBM Spectrum Protect
![Open Source Lizenzmanagement Headerbild zu Open Source Lizenzmanagement](/TTA/Technologien%20neu/Open%20Source/20356/image-thumb__20356__MediumTileGrid-item-main-s1-3/header-lizenzmanagement.jpg)
Open Source Compliance
![](/TTA/Referenzen/Schweizerische%20Bundesbahnen/25374/image-thumb__25374__MediumTileGrid-item-main-s1-3/SBB%20Logo%20Teaser.png)
Interactive stock map for Schweizerischen Bundesbahnen
![Informationsintegration mit IBM DataStage Headerbild zu IBM DataStage](/TTA/Technologien%20neu/IBM/Produkte/17398/image-thumb__17398__MediumTileGrid-item-main-s1-3/Header-InfoSpere%20Information%20Server.jpg)
IBM InfoSphere Information Server
![Überwachen Sie mit Network Performance Management komplexe IT-Landschaften Network Performance Management](/TTA/Kompetenzen/Monitoring%20und%20Service%20Assurance/24851/image-thumb__24851__MediumTileGrid-item-main-s1-3/Network%20Performance%20Management.jpg)
Network Performance Management
![Analytische Lösungen mit Microsoft SQL Server Headerbild zu Microsoft SQL Server](/TTA/Technologien%20neu/Microsoft/20073/image-thumb__20073__MediumTileGrid-item-main-s1-3/header-sql-server.jpg)
Microsoft SQL Server
![](/TTA/Referenzen/Stadt%20Herne/16434/image-thumb__16434__MediumTileGrid-item-main-s1-3/Stadt-Herne-Logo.png)
Continuous license support pays off
![Mit IBM Cloud Pak for Data Accelerator schnelle Umsetzung von Anwendungsfällen Headerbild zu IBM Cloud Pak for Data Accelerator](/TTA/Technologien%20neu/IBM/IBM%20CP4D%20Accelerator/17004/image-thumb__17004__MediumTileGrid-item-main-s1-3/Header%20Accelerator.jpg)
IBM Cloud Pak for Data Accelerator
![](/TTA/Technologien%20neu/Microsoft/21293/image-thumb__21293__MediumTileGrid-item-main-s1-3/header-microsoft-azure-synapse-analytics.jpg)
Microsoft Azure Synapse Analytics
![Mit Data Science wertvolle versteckte Informationen extrahieren. Navigationsbild zu Data Science](/TTA/Kompetenzen/Data%20Science/17544/image-thumb__17544__MediumTileGrid-item-main-s1-3/Nav-Data-Science.jpg)
Data Science, Artificial Intelligence and Machine Learning
![Application Modernization beschreibt die Modernisierung bestehender Applikationen Headerbild zu Application Modernization](/TTA/Kompetenzen/Application%20Development/Application%20Modernization/14435/image-thumb__14435__MediumTileGrid-item-main-s1-3/Header-application-Modernization.jpg)
Application Modernization
![Mit Infrastructure Resource Management die Kosten für IT-Infrastruktur senken Infrastructure Resource Management](/TTA/Kompetenzen/Monitoring%20und%20Service%20Assurance/25178/image-thumb__25178__MediumTileGrid-item-main-s1-3/Application%20Resource%20Management.jpg)
Infrastructure Resource Management
![Mit Infrastructure Resource Management die Kosten für IT-Infrastruktur senken Infrastructure Resource Management](/TTA/Kompetenzen/Monitoring%20und%20Service%20Assurance/25178/image-thumb__25178__MediumTileGrid-item-main-s2-3/Application%20Resource%20Management.jpg)