Dauer
7 Stunden
Preise
650,00 €
Zielsetzung
Das Training „Managing Jira Service Projects (Data Center)“ gibt eine solide Einführung, wie ein Service Desk mit Jira Service Management eingerichtet und betrieben werden kann. In praktischen Übungen lernen die Teilnehmer:innen die entscheidenden Konfigurationsaufgaben beim Aufsetzen eines Service Desks mit Jira Service Management kennen.
Die Themen beinhalten das Konfigurieren und Anpassen des Kundenportals, das Erstellen von Warteschlangen und Service License Agreements (SLAs) für das Service-Team. Ebenso wird die Verknüpfung mit einer Knowledge Base behandelt, wie man Nutzer hinzufügt und der Service Desk automatisiert werden kann.
Das Training beinhaltet eine Auswahl von Geschäfts Use Cases, um das Verständnis der Jira Service Desk Administration zu fördern. Best Practices werden für jedes Thema bereit gestellt.
Zielgruppe
Alle, die für das Aufsetzen eines Jira Service Desk Projektes verantwortlich sind, z.B: Jira Administratoren, Service Des Administratoren, Service Desk Manager, Team Manager, IT Manager
Inhalte
- Erstellen eines Service Desk Projektes
- Aufsetzen von Anfrage-Typen
- Erstellen von Warteschleifen
- Erstellen von Service License Agreements (SLA)
- Verlinken des Service Desks mit einer Confluence Knowledge Base
- Hinzufügen eines E-Mail Accounts
- Anpassen des Brandings von Kundenportal und Global Help Desk
- Hinzufügen von Agenten, Kunden und anderen Jira Benutzern
- Erstellen und Anpassen von Automationsregeln
- Aufsetzen von Anfrage-Typen
- Erstellen von Warteschleifen
- Erstellen von Service License Agreements (SLA)
- Verlinken des Service Desks mit einer Confluence Knowledge Base
- Hinzufügen eines E-Mail Accounts
- Anpassen des Brandings von Kundenportal und Global Help Desk
- Hinzufügen von Agenten, Kunden und anderen Jira Benutzern
- Erstellen und Anpassen von Automationsregeln
Voraussetzungen
Training „Jira Administration Part 1 (Data Center) oder vergleichbare Erfahrung
Ihr Kontakt
Kerstin Dosin
Kontakt
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Managing Jira Projects (Data Center)
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Managing Jira Service Projects (Cloud)
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Managing Jira Projects (Cloud)
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Jira Administration Part 1 (Data Center)
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Jira Administration Part 2 (Data Center)
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Jira Essentials with Agile Mindset (Data Center)
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Jira Administration Part 1 (Cloud)
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Jira Administration Part 2 (Cloud)
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Jira Essentials with Agile Mindset (Cloud)
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Managing Jira Service Projects (Data Center)
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Managing Jira Projects (Data Center)
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Managing Jira Service Projects (Cloud)
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Managing Jira Projects (Cloud)
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Jira Administration Part 1 (Data Center)
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Jira Administration Part 2 (Data Center)
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Jira Essentials with Agile Mindset (Data Center)
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Jira Administration Part 1 (Cloud)
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Jira Administration Part 2 (Cloud)
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Jira Essentials with Agile Mindset (Cloud)
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Confluence Essentials (Data Center)
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Confluence Administration (Data Center)
Jira Service Management von Atlassian
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Enterprise Service Management
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Onboarding-Lösung von TIMETOACT
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Ende der Server Neulizenzierung bei Atlassian
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Einsatz von Atlassian in der Automotive Branche
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Flexibel mit der Atlassian Cloud
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Digitalisierte Prozesse steigern Effizienz
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Gut gespurt zum Mobilitätsbroker
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Atlassian Roundtable: Level Up your Service Management!
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Atlassian Roundtable: Aufstieg in die Atlassian Cloud!
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Cloud Migration | Atlassian
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Confluence Essentials (Data Center)
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Confluence Administration (Data Center)
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Managing Microsoft Teams Administrator (Associate)
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Spring Data JPA Vertiefung
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Talend Data Integration – Advanced
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Talend Data Integration – Basics
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
IBM Cognos Analytics – Data Modeling
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
IBM Cognos Analytics – Self-Service Reporting
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Basic 1: Data Science 4 C-Level (Basic Level)
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Workshop LotusScript für Fortgeschrittene
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Scrum Training
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Freshworks Q&A
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
IT Asset Management in Freshservice
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
IT Change Enablement in Freshservice
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Knowledge Management in Freshservice
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Using LotusScript in Domino Applications
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Freshdesk Admin I
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Freshdesk Admin II
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Freshservice Admin
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Freshworks (Freshdesk / Freshservice) New Hire
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Agile Cloud Enabling (ACE) – Modul I für Entwickler
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
RESTful APIs
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Angular Vertiefung
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Java Grundlagen
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
RPG-Programmierung - Kompaktschulung
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Kubernetes Grundlagen
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Quarkus Grundlagen
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Spring Boot Grundlagen
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Angular Grundlagen
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Cloud Enabling Workshop
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
OCI-Container und Docker-Grundlagen
![](/EDC/Training/1372/image-thumb__1372__MediumTileGrid-item-main-s1-3/Slider_Tafel%20mit%20Kreide_Training.jpg)
Automating Administration with PowerShell
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Microsoft Azure Administrator
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Powershell für Systemadministratoren
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Cypress Workshop für Einsteiger
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Orientierung Agilität
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Kanban Training
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Microsoft Teams - Meetings erfolgreich leiten
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SharePoint Online für Anwender und Administratoren
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Microsoft 365 Messaging Administrator - Exchange Online
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Webinar Datenschutzkoordinator/in
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Webinar IT-Sicherheitskoordinator/in
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Projekte zum Erfolg führen: Projektmanagement kompakt
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Google Workspace Einführung
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Google Workspace Vertiefung (Teil 1)
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Google Workspace Vertiefung (Teil 2)
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Google Workspace für Administratoren
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Mendix Architektur und Deep Dive Workshop
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Basic 2: Python Basics
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Basic 3: Introduction to Machine Learning
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Basic 4: Visualization with Plotly & App creation with Dash
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Intermediate 1: Machine Learning - Supervised Methods
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Intermediate 2: Machine Learning - Unsupervised Methods
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Advanced 1: Introduction to Neural Networks & Deep Learning
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Advanced 2: Deep Learning with Keras
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Advanced 3: Introduction to Reinforcement Learning
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Advanced 4: Computer Vision Open CV
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Advanced 5: Introduction to Natural Language Processing
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Advanced 6: Advanced Topics in Natural Language Processing
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